FAQ-Shipping
Q. What are your shipping options?
A. UPS is our exclusive carrier for all mail order deliveries; our standard shipping method is 2nd Day Air. Please call for a quote if you’d like your order shipped Overnight.
Q. What days do you ship/deliver?
A. We ship orders Monday, Tuesday and Wednesday to avoid packages arriving over the weekend. If you have a special request outside of that window please call us a t 1877.71SWEET and we’ll do our best to accommodate your needs.
Q. Can I track my order on-line?
A. Yes; when your order is complete, we will send a confirmation e-mail including your tracking number.
Q. I will not be home when my package arrives, is this a problem?
A. Your package arriving is perishable. Each package should be opened immediately upon arrival and should be cooked, refrigerated or frozen for future consumption. Packages will be left on your doorstep if you are not home. If you have special delivery instructions, please include that information in the order comments while placing your order with us.
Q. How will my order arrive/be packed?
A. Your order will arrive frozen or slightly thawed, in an insulated Sweetwood box with reusable gel packs. Each product is individually packaged then placed in a recyclable plastic sack for added security and moisture control.
Q. If my steaks are not frozen are they still good?
A. It is normal for your steaks to be partially thawed when they arrive. As long as the product is cold to the touch, your Sweetwood steaks and sausages are in good condition to cook or refrigerate
Q. Can I come to the ranch to pick up my order?
A. Yes we offer a pick up on Fridays from 10am-12pm, if this doesn't work give us a call 970.879.7456 and we can coordinate a time that will.
FAQ –Product
Q. What is the best way to defrost/thaw my Sweetwood order?
A. Thaw beef under refrigerated conditions whenever possible. If pressed for time, place steaks in a bowl under cold water for 1 hour. Do not use a microwave to thaw beef as the meat will toughen and partially cook. This slow thawing technique enhances flavor and natural tenderness.
Q. How long will my steaks last in the freezer?
A. We recommend enjoying your steaks immediately for the best taste and tenderness. If you’re not able to enjoy your order immediately, Sweetwood products can be stored in the freezer for up to 6 months.
Q. What do you feed your cows?
A. A blend of various grass species, grains and beets from producers in Colorado, natural herbs, and pristine Rocky Mountain water from the Zirkel Wilderness above Steamboat Springs.
Q. What is slow aged?
A. We age all of our beef for at least 3 weeks. Our commitment to slow aging our beef takes time, effort and additional investment, but the end result is the most tender, flavorful cut of beef you can find anywhere.
Q. What kind of cows do you raise?
A. High Altitude, Red and Black Angus
Q. Do you give your cows antibiotics or hormones?
A. Antibiotics and added hormones are strictly prohibited in Sweetwood’s management program. Our product is 100% natural.
Q. Do you add artificial ingredients to your steaks and sausages?
A. No; we never add artificial ingredients to our products. You’ll notice that our sausage and Sweet Burger ingredients are simple, clear to understand, and always natural.
FAQ-Packaging
Q. What it the silver liner in my Sweetwood package made from?
A. The ‘green liner’ in your box is made from recycled foam. We made it a top priority to use recycled and biodegradable products whenever possible in our shipping system.
Q. What keeps my Sweetwood order cold?
A. Our package is kept cold by custom gel packs placed under and above the items in your order. The plastic film is recyclable and the gel material is non toxic and safe to wash down household drains. We highly recommend saving the gel pack, refreezing and reusing.
Q. What do I do with the gel packs that came in my Sweetwood order?
A. We choose to keep our products cold with gel packs because they are reusable. You can store these in your freezer or at room temperature and freeze later when you need them. They are great to throw in a cooler or a bag for keeping food items chilled or to sooth sore muscles after exercise.
Q. Do you import you’re packaging from sources outside the U.S.?
A. No; everything we use for the business is sourced in the US. We focus on local resources for business items first, then Colorado, then the rest of the country. Supporting local and American business is a top priority for Sweetwood.
FAQ-Ranch
Q. What do you feed your cows?
A. A blend of various grass species, grains and beets from producers in Colorado, natural herbs, and pristine Rocky Mountain water from the Zirkel Wilderness above Steamboat Springs.
Q. Do you give your cows antibiotics or hormones?
A. Antibiotics and added hormones are strictly prohibited in Sweetwood’s management program. Our product is 100% natural.
Q. What is slow grown?
A. Unlike big industrial beef companies that just push pounds out the door, we’ll never harvest an animal until it reaches it’s peak stage to ensure our customers get the very best quality product.
Q. Who operates Sweetwood cattle Co?
A. Sweetwood Cattle Company is owned and operated by the The Wood Family and a small group of local, hard working, loyal teammates that strive to raise and harvest the best natural beef in America.
Q. What kind of cows do you raise?
A. High Altitude Red and Black Angus
Q. Do you add artificial ingredients to your steaks and sausages?
A. No; we never add artificial ingredients to our products. You’ll notice that our sausage and Sweet Burger ingredients are simple, clear to understand, and always natural.
Q. What does No Shortcuts mean?
A. We don’t compromise. No Shortcuts is a commitment to doing the right thing every day – it’s how we act and work when people are watching that define our character as a company.